Terms & Conditions
The following terms and conditions relate to purchases made through MindBody Online. By using our website and making online purchases you agree to all terms and conditions.
- ALL Appointment/Class purchases are non-refundable and non-transferable once rendered.
- Appointment/Class packages are good at Higher Health Clinic Inc. only, and cannot be used at any other health clinic.
- Higher Health Clinic Inc. reserves the right to cancel or change customers appointments, notice to customer will be given
- All transactions are processed in Canadian Dollars (CAD).
- Prices listed on our website do not include GST
Late Arrival Policy
Should you arrive late, you will receive the remaining time allocated to your scheduled appointment, however you will be billed the full amount of the appointment duration you had reserved.
When you book an appointment with us, that time is set aside for you – and ONLY you. We try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time. Please understand that massage therapists only get paid when they deliver a service… therefore missed appointments are costly for us and prevent us from catering to other clients. In the event that you are unable to keep your scheduled appointment with us, we require at least 24 hours notice of cancellation. This policy applies to ALL appointments. Without this required notice, you will be required to pay the full cost of the treatment as booked.
In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied. If your appointment is cancelled with less than 24 hours notice and we are unable to fill that appointment our late cancel fee is $50. Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.
Once services are rendered. All sales are final. No refunds or exchanges will be given for services.
Customer Inappropriate Conduct
Under no circumstance will Higher Health Clinic tolerate any type of sexual touching or sexual advances by the customer. Sexual remarks, sexually suggestive remarks, racist remarks and sexual orientation remarks are not tolerated. If the therapist finds you are in violation you will be asked to leave immediately and forfeit your remaining time of your appointment.
Terms & Conditions changes
Higher Health Clinic reserves the right to alter the terms and conditions and prices at our discretion. If we make any significant change to this policy, we will provide notice of the changes on this website.
Whom do I contact with questions?
2111 – 7901 King Street
Fort McMurray, Alberta, Canada
Please remember to include your postal address, email address and phone number with your correspondence.