Privacy Policy

Higher Health Acupuncture & Massage Therapy takes the issue of security and privacy as seriously as we do with your health and well-being. The privacy and security of our clients information is something that we hold in the same regard as our own privacy and security . That being said, Higher Health Acupuncture & Massage Therapy will never EVER sell, exchange or lend their clients information to any 3rd parties. We collect and use information throughout our website and clinic only as disclosed below.

Personally Identifiable Information

Higher Health Acupuncture & Massage Therapy collects personally identifiable information from you only with your knowledge and consent.
Higher Health Acupuncture & Massage Therapy uses the services of two leading Software companies, Mind Body Online (www.mindbodyonline.com) and Moneris Solutions (www.moneris.com) for web scheduling, registration, order processing and online payments. Please visit their website to acquire information about the companies and their Privacy Policies.

When you make a purchase through MindBody Online, they ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card.

MindBody also requires you to create an account by providing your email address and designating a unique access password for future access to your account information. Creating this account allows MindBody to save your billing information so you won’t have to fill out that information again the next time you make a purchase on their site. For your privacy and security, credit card numbers are not stored in the MindBody system.

Non-Personally Identifiable Information

We collect non-personally identifiable information from you in order for us to better understand how our website is used. Information about a user’s visit is logged, however your IP address is never referenced to personally identifiable information. Usage statistics are gathered in a non-intrusive manner. The log files are private documents and are primarily used by the server administrator for error notification, server administration and to monitor website performance. Occasionally, portions of the log files may be viewed by others for the purpose of server administration, security or when required by law.

Cookies

When you visit Higher Health Acupuncture & Massage Therapy, small text files known as “cookies” may be stored on your computer’s hard drive. We customize certain Web page content based on your browser-type or other information provided by our cookie. Higher Health Acupuncture & Massage Therapy does not use cookies to retrieve personal information about you from your computer. If you reject the cookie, you will still be able to browse our site; however, you may not be able to use the MindBody site to purchase classes or make appointments. This is because cookies are required by the shopping cart to retain the necessary information to process your order.

Credit Card Security

As the internet can be an unsecured place there are measures taken to Mind Body Online to ensure that credit card information will never be stored and thus no one will have access to this information, not even the staff at Higher Health Acupuncture & Massage Therapy. If you are interested in these terms set by these companies please view the following links.

Mind Body Online(Online scheduling software): http://www.mindbodyonline.com/en/support/software-service-agreement

Moneris Solutions (Credit Card Processing): http://www.moneris.com/en/Privacy%20Policy.aspx

Is information shared with third parties?

Again, we do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for any purposes EVER. Under no circumstances will your personal information be disclosed to any third party unless required to do so by law. Even then we will put up a fight on your behalf. Privacy is a right not a privilege and we ask everyone associated with us to boycott any business or entity that does not respect people’s privacy.

Higher Health Acupuncture & Massage Therapy Mailing List

When you sign up to our email mailing list, we will use your email address to send you a newsletter containing new schedules, holiday hours and info on any events or promotions we are offering. Mid/ month reminders may also be mailed as workshop registration deadlines approach.

Each newsletter will contain simple instructions on how to unsubscribe (opt-out) from the newsletter list. Each newsletter will also contain a link that will allow you to log in to the email system and change the current data so that you are always in control of the information you provide.
We are firm supporters of the Canadian Federal Privacy Legislation. We never exchange, lend or sell our email mailing list to anyone! Information submitted to us is only available to employees managing this information for purposes of sending you emails and to contracted service providers for purposes of providing services relating to our communications with you.

Email statistics are monitored in order to ensure that the mailings are relevant for you. We will never share, sell, or rent this information to anyone. This information is only used for our own internal purposes.

Linking to other websites

Higher Health Acupuncture & Massage Therapy sometimes provides links to other organizations’ websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site’s privacy policy. We encourage you to read that website’s policy before submitting any information if you have concerns about how information may be collected or used.

Privacy Policy changes


Higher Health Acupuncture & Massage Therapy may deem it necessary or appropriate from time to time to modify this privacy policy to reflect changes in the way Higher Health Acupuncture & Massage Therapy collects or uses information or changes in privacy-related laws, regulations, or industry standards. Accordingly, Higher Health Acupuncture & Massage Therapy reserves the right to change this privacy statement at any time by posting the revised policy on this site. Information will be handled according to the privacy statement in effect at the time the information is used. If we make any significant change to this policy, we will provide notice of the change on this website.

Whom do I contact with questions?

If you have any questions or comments about this Privacy Policy, please email is at: higherhealth@telus.net, call us at 780.743.0566 or write to us at:

Higher Health Acupuncture & Massage Therapy

Bay 14 – 36 Riedel Street

Fort McMurray, Alberta, Canada

T9H 3E1

Please remember to include your postal address, email address and phone number with your correspondence.